We are committed to your satisfaction with every product ordered from our online platform, www.mediastorelb.com.

Eligibility for Return or Exchange:

• Non-refundable items (e.g., Digital Cards, Gift Cards) may only be returned or exchanged if they are sent incorrectly.
• If any item arrives defected or cracked, please notify our customer care team within 3 days of receipt via WhatsApp at +961 7884 7334 or email at Support@mediastorelb.com we’ll address your inquiry promptly.

Return Requirements:

• Products must be returned untacked and packed in their original packaging for credit to be issued.
• All accessories must be included; otherwise, the exchange request will be terminated.

Return & Exchange Process:

• Replacement orders will be processed once the initially delivered package is picked up.
• If the exchange request is customer-initiated, an additional $4 delivery charge applies.
• For electronic items received defectively, we’ll collect the product, send it to our maintenance team for inspection, and contact you about the exchange. This process generally takes 5-9 working days.

Refunds:

• Refunds are processed after a quality evaluation of the returned item. Cash-on-delivery orders are refunded via money transfer services (BOB / Whish Pay / OMT Pay).

Delivery Timelines:

• Replacement orders are generally delivered within 5-8 working days.